Our Guarantee & Warranty - Level Two Chimney San Jose

The Level Two Chimney San Jose Guarantee

Every chimney we touch in San Jose comes with a written price before we start, a documented photo record when we finish, and our 365-Day Done Right Promise stamped on the job. If it’s not done right, we make it right. That’s not a slogan. It’s Haven Standard Clause 1, Clause 4, and the promise we’ve kept on every one of the 38,000+ chimneys we’ve inspected and cleaned since 2009. No exceptions, no surprises, no “call us back and we’ll see.” You get the scope in writing, the warranty in writing, and a direct line to Corrine Halstead if something’s off.

Call (669) 291-2770

What’s Covered

• Workmanship on every repair and installation. If a chimney cap we installed in Almaden Valley leaks at the seams, or a liner connection in Willow Glen separates, we come back and fix it. The 365-Day Done Right Promise covers our labor and the integrity of the install for a full year.
• Parts and materials from verified suppliers. We source flue liners from DuraFlex and Olympia Chimney, crown repair compounds from HeatShield, caps and dampers from Gelco and Famco, and specialty fittings from Copperfield. These aren’t generic parts. They’re procured through Haven’s buying network specifically to keep San Jose customer prices honest, and they’re backed by the manufacturer’s terms plus our own workmanship guarantee.
• Complete jobsite cleanup. Chimney work makes soot. We contain it, remove it, and leave your hearth area cleaner than we found it. If we track anything through your home in Los Gatos or Campbell, we clean that too. It’s part of the written scope, not a courtesy.
• On-time arrival with a named technician. Haven Standard Clause 3 requires a background-checked, uniformed tech with a license number you can verify. You get a text when they’re en route. If we’re running behind in San Jose traffic on 880 or 101, we call. No ghosting, no “someone will be there between 8 and 5.”
• Honest pricing with zero bait-and-switch. Written price before any work starts, always, on every job. That’s Haven Standard Clause 1, H.A.V.E.N. “Have it in writing.” The price we quote in your San Jose driveway is the price you pay. If we find something unexpected during the NFPA 211 Level 2 camera inspection, we stop, show you the footage, and write a new scope with a new price before proceeding. Never “while we’re here, it’ll be another…”

Our Satisfaction Promise

If you’re not satisfied, we make it right. That’s the full process.

Call us at (669) 291-2770. A live person answers, 24 hours a day, 7 days a week. Explain what happened. We’ll pull your documented photo record from our archive, every image captured under Haven Standard Clause 4, and review what our tech saw and what they did. If we missed something, we’ll fix it. If a repair didn’t hold, we’ll redo it. If you’re still not convinced, Corrine Halstead will come look at it herself.

We’ve been doing this in San Jose since 2009. We’ve learned that the only way to run a chimney company is to stand behind every flue liner, every crown coat, every damper adjustment. No paperwork games, no “that’s not covered” fine print. The 365-Day Done Right Promise means exactly what it says. And if you ever want a second opinion on any written estimate, even from a competitor, bring it to us. We’ll review it for free. That’s been our practice since before it was codified as part of our standard.

Before

After

Licensed & Insured Backing

The real guarantee behind our paperwork is that we’re licensed and insured, with background-checked technicians and verifiable credentials on every page. Licensing means we’ve met California’s requirements for chimney and fireplace work. Insurance means if something goes wrong, your San Jose home is protected. We’re not a guy with a brush and a truck. We’re a company that has completed more than 38,000 documented jobs, with a record you can ask about.

Here’s what that means practically. When our tech works on your roof in the Rose Garden or up in the hills near Alum Rock, they’re covered. When they enter your home in Japantown or Berryessa, you’re covered. The license number is displayed on every page because we want you to verify it. The insurance is current because we wouldn’t send a crew into a San Jose home without it. This is the foundation that makes the 365-Day Done Right Promise worth anything. A guarantee is only as good as the company behind it, and we’ve been here since 2009 for a reason.

Every job we book includes the same documentation: written scope, written price, written warranty, and a photo record you can reference. If you need to file a claim, dispute a charge, or simply remember what condition your flue liner was in three years later, you have it. That’s not an upgrade. That’s Haven Standard Clause 4, running continuously since we started.

Frequently Asked Questions