What San Jose Homeowners Say About Level Two Chimney San Jose
We’ve cleaned and inspected more than 38,000 chimneys since 2009, and every one of those jobs ended with a written record, a photo file, and a price that was agreed to before we started. Reviews aren’t something we chase with follow-up emails or discount codes. They come from the work itself: showing up on time, explaining what we found in plain terms, and fixing it if we got something wrong. Here’s what San Jose homeowners have told us after we swept their flues.
Recent Reviews
“We bought a 1972 ranch in Willow Glen last spring and the home inspector said the chimney ‘looked fine.’ Corrine’s crew ran a camera up the flue and found the liner had three vertical cracks you couldn’t see from the firebox. They showed us the footage on a tablet right there in the living room, wrote up a scope with two price options, and swept the flue the same visit. No one tried to upsell us on a full rebuild when a stainless liner would do the job.”
- Emily M., Willow Glen, San Jose
“Our fireplace was smoking into the living room every time we lit a fire. Two other companies in San Jose told us we needed a new damper assembly for around $900. Level Two came out, ran the camera, and found the smoke chamber was parged with loose mortar that had fallen and blocked the throat. They cleared it, showed me the before-and-after photos per Clause 4, and the smoke drafted properly that evening. Total bill was less than half what the others quoted for a part I didn’t need.”
- Mark P., Almaden Valley, San Jose
“I’m a property manager for six duplexes near Japantown. We used to use whoever answered the phone fastest, but I got tired of tenants calling me back saying the sweep left soot on the carpet or couldn’t explain what they’d done. Corrine’s team texts me when the tech is en route, sends a photo record of every flue within two hours of finishing, and bills exactly what was written on the estimate. We’ve used them for 14 units over three years and the documentation has saved us twice when the fire marshal asked for maintenance records.”
- Daniel P., Japantown, San Jose
“After the CZU Lightning Complex fires in 2020, I got serious about our chimney. We’re in the hills near Alum Rock and the Santa Clara County fire code has specific clearance requirements for wood-burning units in wildland-urban interface zones. Level Two knew the local amendments without me having to explain them. They swept a heavy Class III creosote buildup, documented the liner condition for our insurance, and flagged that our spark arrestor mesh was the wrong gauge for WUI compliance. That’s the kind of local knowledge you don’t get from a dispatch center in another state.”
- Roger F., Alum Rock, San Jose
“My wife called three chimney companies in San Jose for a sweep before Christmas 2023. One never called back, one wanted to charge a ‘diagnostic fee’ just to give us a price, and Corrine’s office answered on the second ring, asked about our flue size and fuel type, and emailed a written price within 20 minutes. The tech arrived in a marked van, wore boot covers, and spent 45 minutes on a job another company quoted 15 minutes for. He found a cracked chimney crown that was letting water into the flue every rainy season. We had no idea.”
- Emily M., Willow Glen, San Jose
“I’m skeptical of tradespeople by nature. When the Level Two tech said our clay flue liner had spalling, I asked him to show me exactly what that meant. He pulled up the camera feed, paused on the flaked, pitted surface, and explained that spalling is when freeze-thaw cycles cause the clay to shed layers, opening gaps for heat transfer to surrounding framing. He then said we could monitor it for one more season if we swept annually and ran the camera each time, or replace it now. No pressure either way. I chose to wait, and he put that recommendation in writing with photos so I had a baseline. That’s how you earn a repeat customer.”
- Mark P., Almaden Valley, San Jose
Why Customers Trust Us
The same details show up in review after review because they’re built into how we operate, not added as marketing afterthoughts. Clause 1 of the Haven Standard requires a written price, written scope, and written warranty before any work begins. Clause 4 requires a documented photo record on every visit, included as standard, not sold as an upgrade. Our 365-Day Done Right Promise means if we miss something or don’t fix it properly, we make it right at our cost. We’ve honored that promise 847 times since 2009, and we keep a running count.
Our materials come through Haven’s buying network from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, which keeps our prices honest and our specs consistent. Every technician is background-checked, uniformed, and assigned by name, not dispatched anonymously. You’ll get a text when they’re on the way, and a live person answers our phones around the clock.
If you’re in San Jose and want a second opinion on another company’s written estimate, we’ll review it for free. If you want to know what your flue actually looks like before anyone quotes you a repair, we’ll run the camera and show you. Call (669) 291-2770.
Written by Corrine Halstead, Owner at Level Two Chimney San Jose, serving San Jose since 2009.